tq77 Privacy Policy

1. Introduction

Tq77 is one of Bangladesh's most trusted online gaming platforms. We believe the best way to earn your trust is to be fully honest and responsible with your personal information. This Privacy Policy ("Policy") clearly explains what data we collect, why we collect it, how we use it, and how we keep it secure.

This Policy applies to tq77's website, mobile app, and all associated digital services. By using tq77, you are considered to have read and accepted this Privacy Policy.

We may update this policy from time to time. When changes are made, the date at the top of the page will be updated, and for significant changes, a notification will be sent to your registered email.

2. Information We Collect

Tq77 only collects information that is necessary to provide our services effectively. Below is a detailed breakdown of the three types of data we collect.

3. How Your Information Is Used

Tq77 uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

• For account creation, verification, and management.
• To securely process deposits, withdrawals, and other financial transactions.
• To provide customer support and resolve complaints.
• To maintain security measures against fraud, hacking, and money laundering.
• To send you relevant offers and promotions based on your preferences (with your consent).
• To analyze your gaming behavior and promote responsible gaming.
• To meet legal and regulatory obligations.
• To improve platform service quality and enhance the user experience.

4. Data Storage & Security Measures

Tq77 uses industry-standard technology and practices to keep your data secure. Our servers operate in accordance with international security standards.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Security Audits: Regular audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Data is kept secure through regular automated backups.
• Data Retention Period: After account closure, certain data may be retained for up to 5 years as required by law.

5. Data Sharing Policy

Tq77 never sells your personal information. However, limited data may be shared in certain specific circumstances.

• Payment Provider: Necessary information is shared with payment processors such as bKash, Nagad, Rocket, or banks to complete transactions.
• Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Fraud Prevention: Information may be shared with relevant authorities to prevent fraud and money laundering.
• Technology Partner: Technology service providers used to operate the platform may access limited data under contractual confidentiality terms.

6. Cookie & Tracking Policy

Tq77's website and app use cookies and similar technologies to enhance your browsing experience.

• Essential cookies: These cookies are essential for login sessions and security and cannot be disabled.
• Performance Cookies: Used to understand which sections of the site receive the most traffic.
• Functionality Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to analyze anonymous user behavior for service improvement.

7. Your Data Rights

As a tq77 member, you have full control over your own data. You can exercise any of the rights below at any time.

• Right to Access: You have the right to know what information is stored in your account.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Data Portability: You may request a copy of your data in a structured format.
• Right to Restrict Processing: You may request that the use of your data be restricted for specific purposes.
• Marketing Opt-Out: You always have the right to opt out of marketing communications.

8. Protection of Minors

Tq77 takes the protection of minors very seriously. This platform is strictly for individuals aged 18 and above.

• We do not knowingly collect or store personal information from anyone under the age of 18.
• Age is verified at registration, and ID documents may be requested in suspicious cases.
• If a minor has accidentally created an account, it will be closed immediately upon notification and all associated data will be deleted.
• If a parent suspects their child has an account, please contact support immediately.

9. Privacy Policy Updates

Tq77 may update this Privacy Policy as needed. We are always transparent about any changes we make.

• After any update, the "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, please get in touch with us.

• Email: [email protected] (displayed as plain text)
• Live Chat: Log in to the platform directly and reach us via live chat.
• We typically aim to respond to all inquiries within 24–48 hours.